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About LabEx Pro Payment Methods

LabEx Pro supports multiple payment methods to serve our global users. We primarily recommend Stripe and PayPal as our main payment options. Additionally, we offer region-specific payment methods for Chinese and Russian users.

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Supported Payment Methods

Stripe is our recommended payment method and supports payment cards in most countries. To use Stripe:
  1. Visit LabEx Pro Pricing
  2. Select the LabEx Pro plan type you want to purchase
  3. Click the “Upgrade to Pro” button
  4. On the checkout page, select Stripe as your payment method
  5. Follow the Stripe payment form instructions
  6. Your LabEx Pro access will be activated immediately after successful payment

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PayPal

If your card is declined with Stripe, you can try PayPal as an alternative payment method:
  1. Visit LabEx Pro Pricing
  2. Select the LabEx Pro plan type you want to purchase
  3. Click the “Upgrade to Pro” button
  4. On the checkout page, select PayPal as your payment method
  5. You will be redirected to PayPal
  6. Complete the payment following PayPal’s instructions
  7. Your LabEx Pro access will be activated immediately after successful payment

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Region-Specific Payment Methods

For Chinese Users - Alipay If you are in China, you can pay with Alipay. Alipay is available exclusively on the Chinese version of LabEx. For detailed instructions, please visit: LabEx Pro 支付宝付款 For Russian Users - YooMoney If you are in Russia, you can pay with YooMoney using MIR cards or your YooMoney balance. For detailed instructions, please visit: YooMoney платеж

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Subscription Plans and Auto-Renewal

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Monthly and Yearly Plans

  • Monthly Plan: Automatically renews every month
  • Yearly Plan: Automatically renews every year
  • LabEx will send you an email reminder before each renewal
  • You can cancel auto-renewal at any time through your subscription settings

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Two-Year Plan

  • The 2-year plan is a one-time purchase and does not automatically renew

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Managing Your Subscription

You can view and manage your subscription through your LabEx profile: Subscription
  1. Click on your avatar in the top-right corner of the LabEx page
  2. Select Profile from the dropdown menu
  3. In the left sidebar, click Subscription at the bottom
  4. You can:
    • View your payment history
    • See your current subscription status
    • Cancel auto-renewal (for monthly/yearly plans)
    • View other subscription details

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Multiple Purchases

LabEx Pro supports multiple purchases. When you make another purchase:
  • Your subscription expiration date will be automatically extended
  • Any existing auto-renewal subscriptions will be automatically canceled to avoid additional charges

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Invoices and Receipts

When you pay with Stripe, you will automatically receive an invoice via email from our system. The invoice is sent to the email address associated with your LabEx account. If you need to modify invoice details (such as the payer’s name), please contact our support team at info@labex.io.

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More Questions?

For additional questions about subscriptions, refunds, switching between monthly/annual plans, and other subscription-related topics, please refer to our LabEx Pro FAQs.

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Payment Issues?

If you encounter any payment or subscription issues, please contact us:
  • Send an email to: info@labex.io
  • Please include your LabEx account email address
  • If possible, provide relevant payment information
Our support team is ready to help you resolve any payment-related questions.