Skip to main content

Documentation Index

Fetch the complete documentation index at: https://support.labex.io/llms.txt

Use this file to discover all available pages before exploring further.

This page covers LabEx Pro, your profile, sign-out, and how to contact LabEx with useful diagnostics.

​
LabEx Pro in the app

You may open pricing from:
  • The sidebar (iPhone Upgrade / Pro control, Mac Upgrade / Pro next to your account area)
  • The learning experience (for example, when a feature needs Pro or a VM rule sends you here)
  • Profile in contexts that still show a membership button

​
What you see

  • Non-Pro
    You see plan cards (for example one-year and two-year options), Restore purchases, and short footnotes about App Store billing.
  • Pro (LabEx account)
    When your LabEx account already has Pro, the app shows status, renewal or expiry information, and a Manage billing link that opens https://labex.io/account/billings in the browser.
Purchases complete in the App Store. After purchase, the app syncs your order with LabEx. If Apple reports an active entitlement on the device, the pricing screen can reflect that local purchase state while the rest of the app continues to rely on your LabEx account for membership checks.
Web-centric Pro topics (certificates, web payments, regional methods) live under LabEx Pro. Use the app guide for in-app purchase and account entry points first.
LabEx on iPhone: LabEx Pro pricing and plan cards

​
Profile and sign-out

​
iPhone

Open Profile from the sidebar avatar. You see avatar, display name, join context, skills count, country, and membership summary. Sign out clears your session in the app and returns you to the learning home welcome state. The app does not immediately pop the sign-in sheet again; you choose when to sign in.

​
Mac

Open Account from the bottom of the sidebar. Sign out closes the window and resets the signed-in experience the same way. LabEx on iPhone: Profile with overview and Log Out

​
Push notifications

If you enabled notifications, LabEx can register your device for remote push when you are signed in. Tapping a notification that includes a link uses the same in-app routing as other LabEx URLs when supported.

​
Send feedback with a log

At the bottom of Profile, next to the app version, use Send feedback (wording may match your app language). This starts an email to feedback@labex.app and attaches labex-runtime-log.txt, a diagnostic file that helps support see recent app and network activity (sensitive values are redacted or masked).
  • iPhone
    Uses the system mail composer when mail is configured; otherwise you get guidance to copy the log or use a mailto link.
  • Mac
    Copies the full log to the clipboard and opens Mail.app for mailto when possible, so the log is easy to paste if Mail is not your default handler.
The footer next to the version may read Send feedback or Report issue depending on your build; both open the same email flow with the diagnostic attachment.

​
More help