LabEx Pro FAQs
Frequently asked questions about LabEx Pro.
There are a lot of questions that come up when you’re considering a subscription to LabEx Pro. We’ve compiled a list of the most frequently asked questions to help you make an informed decision.
How does LabEx differentiate from other learning platforms?
How does LabEx differentiate from other learning platforms?
LabEx is all about labs - no videos. We truly believe that you learn the best by doing. With our AI-powered assistant, Labby, by your side 24/7, every challenge faced becomes a learning opportunity.
How do I start my learning journey with LabEx Pro?
How do I start my learning journey with LabEx Pro?
LabEx Pro unlocks a universe of over 6000 labs and 30 Skill Trees tailored for you. If you’re a novice, kick off your journey by selecting a Skill Tree and beginning with our recommended starter courses. For those already grounded in the basics, filter by specific skills and handpick labs that suit your learning appetite. Dive deep, learn authentically.
Are there discounts for students or group subscriptions?
Are there discounts for students or group subscriptions?
Yes, we offer special discounts for students and group subscriptions. For more details, please get in touch with us via email at info@labex.io.
Why aren't Alibaba Cloud labs included in LabEx Pro?
Why aren't Alibaba Cloud labs included in LabEx Pro?
Due to cost considerations, Alibaba Cloud isn’t incorporated presently. To conduct labs on Alibaba Cloud, you’ll need to purchase CREDITS separately. Be aware, this might limit the number of your lab attempts.
Can I cancel my subscription?
Can I cancel my subscription?
Yes, you can cancel your subscription anytime. When you cancel, you’ll continue to have access to all LabEx Pro features until your current billing cycle ends.
To cancel, simply go to your profile, select the ‘Subscriptions’ tab, and there you’ll find the Cancel option.
Can I switch from a monthly to an annual subscription?
Can I switch from a monthly to an annual subscription?
Yes, you can make the switch anytime. When you choose to move to the annual subscription, your monthly subscription will terminate at the end of the current month, paving the way for the annual cycle.
What is your refund policy?
What is your refund policy?
Your satisfaction is our top priority, and we are confident you will enjoy our learning experience. However, we understand that certain situations may necessitate a refund request.
- Monthly Pro Subscriptions: LabEx Pro monthly subscriptions are billed in advance and are non-refundable for the purchased subscription period. Subscriptions renew automatically unless canceled before the renewal date. By subscribing, you agree to the renewal charge. If you cancel, you will retain access for the remainder of your billing cycle, but no refunds will be issued.
- Annual Pro Subscriptions and Pro 2-Year Plan: These subscriptions include a 7-day cooling-off period, during which you may request a full refund, provided you have not completed more than 10 labs. Refund requests must be submitted within 7 days of purchase. After this period, or if more than 10 labs have been completed within the initial 7 days, refunds will not be granted.
- Vouchers and Coupon Codes: Purchases made using vouchers or coupon codes are non-refundable, no exceptions.
Important Notice: To request a refund, please email info@labex.io with your account email, the purchase invoice, and a brief explanation of your reason for requesting a refund. Please do not initiate a dispute with Stripe, as Stripe will automatically deduct at least $15 in service fees, which will result in a loss to your refund amount.
We recommend that users explore our free Basic plan, which includes access to many free hands-on labs and limited virtual machines per day, before making a purchase to ensure the service meets their needs. If you have any questions regarding our refund policy, please feel free to contact us.