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There are a lot of questions that come up when you’re considering a subscription to LabEx Pro. We’ve compiled a list of the most frequently asked questions to help you make an informed decision.
LabEx is all about labs - no videos. We truly believe that you learn the best by doing. With our AI-powered assistant, Labby, by your side 24/7, every challenge faced becomes a learning opportunity.
LabEx Pro unlocks a universe of over 6000 labs and 30 Skill Trees tailored for you. If you’re a novice, kick off your journey by selecting a Skill Tree and beginning with our recommended starter courses. For those already grounded in the basics, filter by specific skills and handpick labs that suit your learning appetite. Dive deep, learn authentically.
Yes, we offer special discounts for both students and group subscriptions.For group subscriptions, you can purchase LabEx Pro for your team with volume discounts and receive dedicated support from a customer manager. Buy LabEx Pro for Team (Minimum 5 seats required).If you’re a student, please email us at [email protected] using your educational email (e.g., .edu) to receive a special student discount coupon code.
Due to cost considerations, Alibaba Cloud isn’t incorporated presently. To conduct labs on Alibaba Cloud, you’ll need to purchase CREDITS separately. Be aware, this might limit the number of your lab attempts.
Yes, you can cancel your subscription anytime. When you cancel, you’ll continue to have access to all LabEx Pro features until your current billing cycle ends.To cancel, simply go to your profile, select the ‘Subscriptions’ tab, and there you’ll find the Cancel option.
Your satisfaction is our top priority, and we are confident you will enjoy our learning experience. However, we understand that certain situations may necessitate a refund request.
  1. Annual Pro Subscriptions and Pro 2-Year Plan: These subscriptions include a 7-day cooling-off period, during which you may request a full refund, provided you have not completed more than 10 labs. Refund requests must be submitted within 7 days of purchase. After this period, or if more than 10 labs have been completed within the initial 7 days, refunds will not be granted.
  2. Vouchers and Coupon Codes: Purchases made using vouchers or coupon codes are non-refundable, no exceptions.
To request a refund, please email [email protected] with your account email, the purchase invoice, and a brief explanation of your reason for requesting a refund.We recommend that users explore our free Basic plan, which includes access to many free hands-on labs and limited virtual machines per day, before making a purchase to ensure the service meets their needs. If you have any questions regarding our refund policy, please feel free to contact us.
Yes, LabEx supports payment using USDC/USDT stablecoins on the Arbitrum One network. If you would like to use this payment method, please email [email protected] and we will provide payment guidance.